Warranties in Commercial Installations
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Residential Warranty

At TimberCreek©, we guarantee you will be satisfied with the durability, performance and lasting beauty of our natural flooring products.

Exclusive Lifetime Warranty
TimberCreek Hardwood Flooring is produced according to strict manufacturing and environmental standards. Our confidence in the product is reflected by extension of this full residential warranty to the original purchaser of TimberCreek Hardwood Flooring.

Pre-Installation Warranty

We warrant that this product is free of defects and exceeds the industry standards. You and/or your installer should carefully inspect each plank before installation. Any uncut planks that appear to have defects should not be installed and can be returned to the original place of purchase to be replaced at no cost to you.

Lifetime Structural Warranty

We guarantee that this product is free from defects in lamination and milling and will remain free of these defects for as long as you own your residence. In the unlikely event of delamination, warping, cupping or buckling of the product because of manufacturing defects, we will replace or repair the defective flooring pieces at no cost to you.

Finish Warranty
We warrant that there will be no wear-through of the finish for 20 years in residential installations provided the recommended maintenance procedures are followed.

No-Buckle Moisture Warranty
We guarantee that our floors will bond to the subfloor for the life of the flooring provided the installation and application are in full compliance with TimberCreek Hardwood Flooring installation instructions and the adhesive manufacturer’s application instructions.

Environmental Warranty

All components of TimberCreek Hardwood Flooring are chosen for their responsible environmental impact. This flooring product does not harm the environment throughout its complete life cycle from production through disposal. All woods are from professionally managed “sustained yield” forests. All glues used within TimberCreek Hardwood Flooring are MR LFE “E1” standard.The acrylic finish does not release any harmful solvents, formaldehyde or heavy metals.

Exclusions To Warranty

These warranties are exclusive to the original purchaser of TimberCreek Hardwood Flooring products and may not be assigned or transferred. This is a residential warranty only and exclusions include damages arising from subflooring, plumbing breakage or leakage and similar catastrophes, and failures arising as a result of hydrostatic pressure.

The following are excluded from this warranty:

• Improper Storage, Handling or Installation. Installation instructions must be followed. Subflooring must be dry and properly installed.
• Improper Adhesives. Damage caused by use of water based adhesives over sheet vapor barriers or sound insulation.
Improper Maintenance. Maintenance instructions must be followed and in particular the floor cannot be wet mopped.
Extreme Conditions and Surface Checking. The humidity level in the home must be in the 40%–60% range throughout the year using air conditioners, humidifiers or dehumidifiers as appropriate. Dramatic variations in humidity may cause micro checking of the finish. This is not considered a defect and is not covered by the warranty.
• Gapping of Planks. This warranty does not cover gapping caused by natural expansion and contraction, improper seating of planks during installation or by mastic memory.
Abuse or Misuse. This warranty does not cover damage caused by neglect, abnormal use or misuse, application of solvents, corrosives or other chemicals to the flooring, color change, excessive pivot and point-loads, stiletto shoes, heavy furniture or equipment, unpadded furniture feet, water, pet claws, pet urine, damage from sand, pebbles or other abrasives or other unintended uses.
• Water Damage. This warranty does not cover damage caused by moisture penetration through the subfloor, flooding, leaking plumbing, overflowing sinks or similar water damage.
Insect Infestation. This warranty does not cover any insect infestation after the product has left the factory.
Radiant Heat. Only low temperature radiant heating systems which are regulated to never exceed 80°F at the wood surface may be used. If surface area is allowed to exceed 80° all warranties are void. Only Float-In installations are acceptable for Radiant Heat subfloors. Maple, Beech, Ash and Asian Jatoba expand and contract more than other wood species. There is a greater risk of gaps occurring especially when installed over radiant heating systems. Such gaps are NOT manufacturing defects and are not covered by this warranty.
Natural variations. Wood is a natural product, containing natural variations in color, tone and grain. We do not warrant against natural variations in color within the floor nor variations between samples and the installed floor. Variations may also develop over time because of varying exposure to sunlight or UV light.

Other items not covered under the warranties include damage caused by natural events such as hurricanes, tornadoes, earthquakes, and floods; installation of flooring with visible defects; construction traffic abuse to the surface of the flooring; use of non-recommended nailers, staplers or adhesives; squeaking, popping or crackling by any cause other than the mismanufacture of the tongue or groove.

In the event that there is a claim against this warranty, TimberCreek Hardwood Flooring will pay for one replacement of the portion of the installation that is defective. This includes all reasonable materials and labor. TimberCreek Hardwood Flooring excludes and will not pay consequential or incidental damages under this warranty. The sole remedy provided herein is the repair, refinish or replacement, at the sole option of the manufacturer. In the unlikely event that the manufacturer is unable to correct the failure after a reasonable number of attempts, the manufacturer will refund, if requested, the purchase price of the portion of defective floor on a prorated basis. Any attempt to repair or replace the floor prior to the manufacturer's inspection and authorized repair actions will void this warranty. This warranty does not include the cost of labor if the flooring is installed by other than professional installers. It does not apply to any products designated or sold as B-grade which is sold “as is.” There are no other warranties, including merchantability or fitness for a particular purpose, expressed or implied other than those listed within this warranty. This warranty will not be deemed to have failed its essential purpose whileTimberCreek Hardwood Flooring is willing to repair or replace defective goods.

Some states do not allow the exclusion or limitation of incidental or consequential damages and therefore, this exclusion may not apply. This warranty gives you specific legal rights which may vary from state to state.

Warranty Service
To obtain service under this warranty, contact your dealer.


© 2013 PanTim Wood Products, Inc.